According to TDG, Netflix (NASDAQ:NFLX) is experiencing a significant decline in satisfaction among its streaming users. In mid-2011, two-thirds of Netflix streamers were highly satisfied with the service. Today, less than half are highly satisfied, a decline of 29% in 12 months. TDG notes that the shift appears to have been from "highly satisfied" to "neutral," rather than to "highly dissatisfied."
Netflix Slips in Streaming Satisfaction
Aug 14th, 2012