ARRIS (NASDAQ:ARRS) has integrated its WorkAssure workforce management solution with SkyCreek's automated multichannel customer contact technologies. The integrated solution is intended to allow a service provider already employing WorkAssure to automate communications to customers, confirming their availability for scheduled appointments. Combined with the WorkAssure AutoETA module, this will enable service providers to provide automated day-before reminder times, notification for tech arrival time within a 30 minute window, and post visit surveys.WorkAssure AutoETA in combination with SkyCreek's INTERACT are designed to monitor and manage customer experiences and adjust customer-specific contact and "do not contact" logic to achieved desired performance.
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