ACS WiFi Insider is designed to enable operators to address the challenges of household device topography and data usage behaviors as key factors impacting broadband experiences. The product is intended to extend operator visibility, diagnostics and control over modems and WiFi connected devices.
ACS WiFi Insider data can be used with the company's Revenue Accelerator, a product announced earlier this year that is designed to help operators identify subscribers that are candidates for faster broadband speeds based on several data attributes, including the number and types of IoT devices within their households. OpenVault will be showing ACS WiFi Insider, Revenue Accelerator and other products at the SCTE/ISBE Cable-Tec Expo in Atlanta.
Tony Costa, executive vice president and CTO of OpenVault, said: "In an IoT world, operators require intelligent tools that aggressively address a challenging and opportunistic ecosystem of countless devices, all dependent on a single WiFi connection. ACS WiFi Insider provides real-time problem diagnosis and troubleshooting with policies and workflows that are triggered by device activity, providing actionable information for the troubleshooting of home network issues and ultimately resulting in higher customer satisfaction and lower churn."