Top of the Bottom: Bright House, DirecTV

March 27, 2014
According to the Temkin Group, Bright House Networks and DirecTV (NASDAQ:DTV) deliver the best cu...

According to the Temkin Group, Bright House Networks and DirecTV (NASDAQ:DTV) deliver the best customer experience in the TV services industry. The TV services industry as a whole, however, still ranks poorly in customer experience in a survey covering 268 companies across 19 industries.

Bright House continued its three-year reign as the highest-rated TV service provider, earning a rating of 63% and placing 160th overall. DirecTV was in second place with a 62% rating and placed 174th overall. Comcast (NASDAQ:CMCSA) fell from the middle of the pack in 2013 to the bottom of the pack in 2014, landing in 260th place overall with a rating of 47%.