DTR 2011: JDSU PathTrak WebView 3.0

Enabling technicians to troubleshoot with live upstream performance information without requiring NOC intervention, JDSU’s new PathTrak WebView 3.0 quickly grabbed the judges’ attention, particularly for its improvements to the customer-field technician experien...

Content Dam Btr Migrated 2011 10 Btr11dtr 4
Content Dam Btr Migrated 2011 10 Btr11dtr 4Enabling technicians to troubleshoot with live upstream performance information without requiring NOC intervention, JDSU’s new PathTrak WebView 3.0 quickly grabbed the judges’ attention, particularly for its improvements to the customer-field technician experience.

Mactrak Performance Monitor Screen Shot 6a 300x187The tool allows for one-person diagnosis of upstream performance, non-intrusive live monitoring and troubleshooting of DOCSIS 3.0 services in real time (in-band and in-service), faster fault segmentation/isolation, and the same single information source and data set for NOC and field ops. “Providing history and measurement-to-the-modem is a strong point,” said one judge.

While much of this type of information is available from the CMTS historical records, a dashboard view allows non-technical staff to identify problem areas and direct technicians effectively, one judge said. “This is an excellent ‘next step’ tool that helps operator field technical teams,” another judge agreed.

http://www.jdsu.com

See them at Cable-Tec EXPO, booth 864

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