The Volicon (www.volicon.com) Observer RPM (Remote Program Monitor) is designed to automatically evaluate the quality of linear, on-demand, and interactive content and advertising, both SD and HD. It is a post-set-top box solution that allows operators to monitor hundreds of channels, troubleshoot real-time video issues, and verify broadcast content and advertising in a 24x7 log. By providing a remote view of the customer's experience, at the point the customer experiences it, the RPM enables providers to identify and troubleshoot problems quickly before they turn into customer complaints.
Rather than having to dedicate an engineer's expensive time to watching the channel line-up around the clock and logging errors, or wait until the call center lights up with viewer calls to begin troubleshooting, the Observer RPM can automatically and continuously scan the channel lineup and provide automatic notifications in the event of a transmission error. Plus, since the Observer RPM enables monitoring of remote sites from a central server, operators can eliminate costly and unnecessary service trips to headends and edge locations.