Bridge Tech Launches Monitoring Tech Support

Bridge Technologies has launched Omega, a personalized tech support program for its monitoring systems. The Omega program is based ...

Mar 30th, 2016
Bridge upgrades streaming media probe
Bridge upgrades streaming media probe

Bridge Technologies has launched Omega, a personalized tech support program for its monitoring systems. The Omega program is based around modules for Dedicated Expert Care, Automated Services and Recurring Events, and is structured to provide support for customers by guaranteeing optimum system performance and continuity of knowledge for incoming engineering staff.

The full Omega program includes priority support, a dedicated expert care engineer, a three-day consultancy to implement the customer's choice of operational tasks, a lab staging area, remote access for updates and diagnosis, webex training and product update sessions, a maps service for dynamic geographical visualization of the customer's network, automated backups of critical configurations, automated health reports and system health widget, and annual on-site workshop with an expert engineer.

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