Promptlink helps operators pinpoint HFC network noise during COVID-19

June 2, 2020
Promptlink says its 'Remote Network NoiseHawk' enhancement to its existing Network NoiseHawk tool aids cable operators by eliminating the initial step of detecting, diagnosing, and locating HFC network noise.
Prompt Link Noise Hawk

Promptlink Communications, Inc., a provider of software applications for the management and testing of broadband networks and equipment, on June 1 announced an initiative to assist cable operators in quickly locating sources of upstream noise in their networks with minimal analysis during the COVID-19 crisis.

The company notes that internet networks are being heavily impacted by an increase in bandwidth utilization as many people are now working and gaming from home. In response, Promptlink has developed a "Remote Network NoiseHawk" enhancement to its Network NoiseHawk tool, with the goal of eliminating the initial step of detecting, diagnosing, and locating HFC [hybrid fiber coax] network noise. Via the new feature, Promptlink analysts will prepackage "noise analysis reports" that direct network technicians to specific network component(s) affected by network noise that is impacting customers.

Utilizing patent-pending algorithms to analyze data, Promptlink notes that its Network NoiseHawk accurately pinpoints network noise and geographically displays it for cable operators, allowing for quick correction of noise issues. The Remote Network NoiseHawk feature's service-assist offering removes the diagnostic step from the process, freeing up cable operator resources to address other network issues.

Promptlink says it will offer this managed service add-on to existing Network NoiseHawk customers for no charge for the first 90 days of use, to assist during the COVID-19 crisis.

"The simplified process saves time, money and precious resources, while optimizing performance on the overloaded DOCSIS networks that are coping with unprecedented customer traffic," says a Promptlink statement. "This product eases the burden on network operators and gives customers a better internet experience during these difficult times."

"Promptlink is proud to demonstrate our commitment to serve our common humanity during this difficult time with this free service, and to continue our company's mission helping our customers in any way possible," adds Dr. Foad Towfiq, president and CEO of Promptlink Communications. "This [enhancement] safely minimizes technician time spent outside the office and will keep consumers happy with their internet service during the COVID-19 crisis. As our customers are deemed essential services, we feel we must extend a helping hand."

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