WOW! (NYSE:WOW) has expanded its relationship with OpenVault. Under the agreement, WOW! will leverage an expanded array of OpenVault operations, analytics and policy products not only to get visibility into subscribers' broadband usage and its impact on the WOW! network, but also to inform future steps to improve availability and quality of broadband service for the company's more than 800,000 customers.
"OpenVault's tools provide aggregated and anonymized insight into WOW! customers' broadband habits and usage, which allows us to better manage our network so we can best deliver our innovative products and services to our customers," said Blair Day, senior vice president, product and network engineering for WOW!. "As we continue to work together, OpenVault's market insights will help us continue to understand and respond to our customers' desires to use broadband services where they want, when they want and how they want."
"WOW!'s commitment to service quality has resulted in a robust broadband offering that continues to attract new subscribers," said Mark Trudeau, founder and CEO of OpenVault. "We look forward to continuing and expanding our partnership with them to forecast future trends, pro-actively eliminate unexpected impairments and expedite service delivery."
OpenVault is exhibiting in the Smart Cities/IoT World Pavilion at SCTE/ISBE Cable-Tec Expo.
