At IBC in Amsterdam, Agama Technologies will be adding a Churn Identification Application to its DTV Monitoring Solution. The new app is designed to identify customers experiencing problems and at risk of churning. It utilizes intelligent analytics to data mine the real-time, 24/7 service quality monitoring data for every single customer, and it is intended to scale to operators with millions of subscribers. It also supports automation and proactive workflows.
Agama Aims to Cut Churn Proactively
Aug 31st, 2012