Guavus to Showcase Operational Analytics

At the NCTA's INTX show in Boston, Guavus will demonstrate its suite of operational analytics applications designed to combine network ...

Guavus aims to cut network 'alarm noise'
Guavus aims to cut network 'alarm noise'
At the NCTA's INTX show in Boston, Guavus will demonstrate its suite of operational analytics applications designed to combine network, care and field operations data to provide a holistic view of service operations and the customer experience.

Booth demos will include:

  • Care Reflex Suite: Designed to provide customer care agents with near real-time information to determine the pattern of events affecting quality of experience (QoE).
  • Service Reflex Suite: Designed to augment network and care data with subscriber, device, topology and network health information to proactively detect real-time and over-time anomalies and identify affected subscribers.

The company will also demonstrate a proactive customer care solution as part of the Imagine Park Session, "Big Data + Analytics = Way Smarter Services (Way Smarter)." The demo is intended to illustrate how operators can use analytics to build self-service portals that explain usage details to avoid "bill shock" as well as to send texts or recorded messages to proactively alert customers who may be impacted by a network issue, outage or low quality of service but do not contact customer care.

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