Intelligent Networks Start with Intelligent Nodes

June 1, 2018
Dispatching truck rolls is expensive and identifying points of failure can be hit or miss, but being able to proactively maintain network systems or carry out repairs quickly and with minimal or no service disruption is essential to maintaining service quality and customer satisfaction. Operators are challenged to reduce, or even eliminate, truck rolls and in other ways reduce operating costs, while avoiding the kind of customer dissatisfaction that results in churn. Read More..

Dispatching truck rolls is expensive and identifying points of failure can be hit or miss, but being able to proactively maintain network systems or carry out repairs quickly and with minimal or no service disruption is essential to maintaining service quality and customer satisfaction. Operators are challenged to reduce, or even eliminate, truck rolls and in other ways reduce operating costs, while avoiding the kind of customer dissatisfaction that results in churn. DOCSIS 3.1 specifications and guidelines include enhanced diagnostic tools enabling proactive network maintenance (PNM) to identify problems faster and more accurately and to make repairs quickly. The great demand of the moment are devices that can not only predict network malfunctions, but also prevent outages.

For MSOs with their eye on the bottom line, bunding services, optimizing network uptime, and maintaining and growing a loyal customer base is key. Having a network that supports those goals is critical, and exponentially increasing field personnel maintain uptime would be counterproductive. Intelligent Nodes, such as Teleste’s ICON9000 Intelligent 1.2 GHz optical node, are the only viable solution.

The ICON9000, available from Teleste Intercept – the joint venture of Antronix and Teleste – represents the latest in broadband technologies. This intelligent optical node is a 24/7 probe in a network and can be managed remotely through an optional responder, remotely over a Remote Ingress Switching (RIS) link, or locally through a USB port. It provides automatic level control (ALC) and optical level control (OLC) to keep output levels constant and alignments precise. The node also includes ingress switches in every RF port and assists in locating and isolating ingress sources in the network. Additionally, it can host a remote PHY module, enabling a smooth transition to distributed network architectures without major capital expenditure.

MSOs who shift to intelligent networks are likely to see significantly less truck rolls, faster repairs, shorter service interruptions, reduction in customer calls, and elimination of seasonal maintenance work.

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Aug. 3, 2017