ZCorum and FourthWall Media have teamed up to deliver set-top box diagnostics to cable providers looking for ways to increase efficiency and reduce operational costs in their video operation. ZCorum will integrate set-top box diagnostics data into a diagnostics platform utilizing FourthWall Media's MassiveData DMP service.
"Cable MSOs have enjoyed access to real-time and historical analytics for their DOCSIS broadband network through our diagnostics software, which allows them to troubleshoot and resolve data and voice issues much more efficiently," said Carlos Bustamante, VP of strategic technologies at ZCorum. "We've been asked by customers and prospects for similar visibility into their deployed footprint of set-top boxes. By working together with FourthWall Media, we can display an array of set-top box metrics that will increase operational efficiency for the staff supporting the video offering, while giving MSOs a view of all the cable services from one software vendor."
"Our MassiveData DMP and Reveal analytics platform have provided our MSO partners with tools to collect and report on viewership data for almost a decade. Using those same reliable platforms, we will combine our diagnostic set-top box data with ZCorum's best-of-breed tools to help MSOs serve their customers and run their businesses even better," said Mike Israel, COO at FourthWall Media.