Altice Upping its Tech Support Game

Altice USA (Euronext:ATC) is introducing a suite of whole-home premium services to provide customers with support beyond the company's ...

Altice launches multiscreen ad group
Altice launches multiscreen ad group

Altice USA (Euronext:ATC) is introducing a suite of whole-home premium services to provide customers with support beyond the company's traditional 24/7 service for its TV, phone and Internet products. The new connectivity offerings include in-home installation of devices, remote technical support for mobile devices and computers, and device protection beyond the company's standard equipment coverage.

"As a service-driven company, Altice USA is focused on providing customers with superior support and value to meet all of their connectivity needs 24/7," said Hakim Boubazine, co-president and COO of Altice USA. "We recognize that the proliferation of new devices and equipment has made the connected home a more complex environment for our customers, and we are pleased to help simplify their lives by being their go-to partner for whole-home service and providing a comprehensive end-to-end support experience."

Four options are available:

  • Premier Protection & Support plan: the most comprehensive of the plans, provides remote technical support for all connected devices - including any device that can connect to a wireless network, from phones and tablets to home automation and security products - plus device protection, including repair or replacement of eligible entertainment and computing devices like PCs, printers, and TVs
  • Premier Technical Support plan: provides remote technical support for all connected devices (no device protection)
  • Premier Home Entertainment Protection & Support plan: provides remote technical support and device protection for home entertainment devices, such as TVs and DVD players
  • Premier Installation and Support Service: Provides specialized, on-demand installation, setup and technical support, including services like TV set mounting, home theater setup, computer virus removal and more

Altice USA has partnered with HelloTech for installation and support and with Asurion for remote technical support and device protection.

Altice USA's support offerings are available across the Optimum service area and throughout most of the Suddenlink service area as they continue to be rolled out footprint wide. Pricing for the service plans range between $9.99 and $19.99 per month for residential customers and between $29.99 and $36.99 per month for business customers; additional plans and features may be available for an additional charge. Pricing for premier installation and support vary by service requested.

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