Veego Software announced the Veego Self-Care solution based on artificial intelligence (AI) for real-time self-support in the connected home. The solution is intended to shift subscriber-support actions from traditional customer care to the Veego AI to save service providers technical support resources and expenses.
"Until now, Internet service providers have had very little visibility and practically no control over the broad range of smart devices that each home acquires and the personalized services used by each individual," said Amir Kotler, Veego CEO. "Yet, subscribers hold their service providers responsible when things don't work."
"In order to avoid being overrun by service calls and expenses, service providers have no choice but to look to artificial intelligence to transfer the treatment of immense quantities of support issues back to subscribers. The AI has to deal with them at the source as they occur."
Veego's software-as-a-service (SaaS) solution is designed to deliver real-time malfunction-detection capability. It automatically notices improper and anomalous behaviors on smart devices via the company's Global Malfunction Signature Library, a collection of device and service behavioral data gathered from connected homes all over the world. Upon detecting problems, it analyzes their root cause anywhere along the service-delivery chain, from the cloud through the internet, into the home via the router, across the in-home WiFi, and within smart hubs and the devices themselves.
The solution is designed to fix many problems on the spot, even before subscribers notice them. When support calls are necessary, they are shortened by the information that Veego automatically streams to customer-care agents.
Veego's capabilities are delivered from the cloud and can be integrated with virtual assistants, like Alexa and chatbots. The solution is commercially available today.
