In this webcast presentation, industry veteran Tom Gorman – a renowned expert on WFM, will present an outline of his “must-do’s” in order to make managing the workforce as efficient as possible. An automated workforce tool will only work best when configured correctly, used properly, and continually monitored and tested – and requires skill by the manager to ensure these rules are followed. Areas of discussion will include configuration management, dispatch operations, and forensic investigation. The ultimate goal? Keeping the subscriber happy, and keeping truck rolls efficient, and to a minimum.
Please join us for this webcast sponsored by ARRIS.