LogiCALL SMART Path from Jones/NCTI

Jones_Logicall_f3 Take the guesswork, time, and expense out of customer calls with LogiCALL Smart Path from Jones/NCTI. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through t...

Jones_Logicall_f3



Take the guesswork, time, and expense out of customer calls with LogiCALL Smart Path from Jones/NCTI. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through the decision-making processes to resolve customer issues swiftly and efficiently. The tools are accessed through an agent's desktop and prompt him/her to follow a series of click-through questions and answers with customers resulting in shorter handling times and fewer truck rolls. It is the logical choice for superior productivity and happier and more loyal customers.

Return to the BGR Jones-NCTI microsite.
More in Home