Take the guesswork, time, and expense out of customer calls with LogiCALL Smart Path from Jones/NCTI. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through the decision-making processes to resolve customer issues swiftly and efficiently. The tools are accessed through an agent's desktop and prompt him/her to follow a series of click-through questions and answers with customers resulting in shorter handling times and fewer truck rolls. It is the logical choice for superior productivity and happier and more loyal customers.
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