Cox Scores Highest J.D. Power SMB Data Ranking

Cox Communications (www.cox.com) has been ranked highest among small/midsize business data service providers in the J.D. Power and Associates (www.jdpower.com) 2010 U.S. Major Provider Business Telecommunications Study. Cox led all providers in four of the six f...

Jul 27th, 2010
Cox Communications (www.cox.com) has been ranked highest among small/midsize business data service providers in the J.D. Power and Associates (www.jdpower.com) 2010 U.S. Major Provider Business Telecommunications Study. Cox led all providers in four of the six factors driving satisfaction: billing, customer service, performance and reliability and sales representatives/account executives.

Cox was ranked highest among small business data providers in similar J.D. Power and Associates studies in 2006 and 2008.

The 2010 Major Provider Business Telecommunications Study is based on responses from 5,439 business customers of telecommunications data services at home-based, small/midsize and large enterprise businesses in the United States and includes evaluations of their data service providers. The study was fielded in September and November 2009 and January and March 2010.
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