J.D. Power: Internet Service Satisfaction Dips

Overall customer satisfaction with residential high-speed Internet service providers has decreased slightly from 2009 because of declines in satisfaction with cost of service and offerings and promotions, according to the J.D. Power and Associates (www.jdpower.c...

Overall customer satisfaction with residential high-speed Internet service providers has decreased slightly from 2009 because of declines in satisfaction with cost of service and offerings and promotions, according to the J.D. Power and Associates (www.jdpower.com) 2010 Internet Service Provider Residential Customer Satisfaction Study. Contributing to the decline are decreases in satisfaction with fairness of prices paid and ease of understanding pricing options.

Now in its 13th year, the study measures customer satisfaction based on five factors: performance and reliability; cost of service; billing; offerings and promotions; and customer service. Top performers in their respective regions were Optimum Online in the East, Verizon in the South, WOW! In the North Central region, and Cox in the West. To view all the ratings, go to http://www.jdpower.com/Telecom/ratings/high-speed-internet-service-provider-ratings/.
More in Home