Cable Earns Top J.D. Power Kudos in Phone Satisfaction Study

Customer satisfaction with residential telephone service has increased for a second consecutive time, largely due to gains in satisfaction with the customer service experience, according to the J.D. Power and Associates (www.jdpower.com) 2010 U.S. Residential Te...

Customer satisfaction with residential telephone service has increased for a second consecutive time, largely due to gains in satisfaction with the customer service experience, according to the J.D. Power and Associates (www.jdpower.com) 2010 U.S. Residential Telephone Customer Satisfaction Study just released. Top providers by region are:

* East Region: Optimum Voice by Cablevision, followed by Cox and Windstream

* South Region: Bright House Networks, followed by Cox and Verizon

* North Central Region: WideOpenWest (WOW!), followed by Cincinnati Bell and TDS Telecom

* West Region: Cox, followed by Time Warner Cable and Qwest

The study is based on responses from 24,146 customers nationwide who receive their local and long distance telephone service from one provider.
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