Fidelity Communications says it has completed a one-year initiative to move all standard cable modem customers to 50 Mbps Internet speed at no additional charge.
"At the end of 2017, Fidelity saw the growing need for more bandwidth within the home for our current customers," said Fidelity Communications' President John Colbert. "While these customers have had the opportunity to upgrade to speeds of 50 Mbps and above for several years now, we believe the proactive move for those who have not adopted the new speeds will ensure a superior experience to their ever-growing connected lives."
"After our first round of moves last summer, we immediately saw an increase of usage in our network," said Robert Dicus, inside plant engineering manager at Fidelity. "When we completed moving customers provisioned at 1.5 Mbps and 3 Mbps, we saw a 35% increase in usage, proof that our customers needed us to take action."
Fidelity is contacting upgraded customers to perform modem swaps as needed to ensure they receive the full benefits of their new speeds. The company offers speeds from 50 Mbps to 250 Mbps in all cable markets. Internet packages include a 1 Gbps capable modem and WiFi service for the whole home.
"It is a priority for us at Fidelity to make sure every customer has the best experience possible with our services," saidJarrod Head, vice president of engineering and technical operations at Fidelity. "It took every department working together to ensure our network, internal systems, and care teams were prepared for the mass moves without impacting service quality. I am proud to see the teamwork and commitment to our mission and core values."
Fidelity Communications offers cable Internet, TV and phone services in Missouri, Arkansas, Oklahoma, Texas and Louisiana.