FCC: Gripes, Inquiries up 10% in Q3'11

The FCC has released its report of the top subject areas of consumer inquiries and informal complaints received and processed by the Consumer and Governmental Affairs Bureau (CGB) during the third quarter of 2011.

During the third quarter, the overall number of informal complaints in the top five reported categories increased by 10% from those received and processed during the second quarter, from 59,080 to 66,847. Bundled and VoIP service-related complaints, of which there were 1,661, are reported for the first time this quarter due to revisions to complaint coding process. Cable and satellite services complaints increased by more than 19%, from 1,389 to 1,663. The number of radio and television broadcasting complaints decreased by more than 3%, from 2,164 to 2,083. Wireless telecommunications complaints increased by more than 12%, from 26,149 to 29,390. Wireline telecommunications complaints increased by nearly 9%.

The overall number of inquiries for the top four reported inquiry categories increased by more than 10% from the number received and processed by CGB during the previous quarter, from 13,023 during the second quarter, to 14,419.

The full report is available at http://www.fcc.gov/encyclopedia/quarterly-reports-consumer-inquiries-and-complaints.
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