Best Practices Series

115x160 Gorman

115x160 Gorman

With Senior Adviser, Tom Gorman

Former VP Field Ops, Charter and Former Chairman of the Board of the SCTE

BTR’s Best Practices Series – with Tom Gorman, is a multimedia three-part educational series to help Field Services Managers improve the performance of their on-site technicians, manage them better and reduce time-on-site. Each month we’ll bring you a new topic, and provide you with high-quality information both you and your team will benefit from. We also provide an eAptitude quiz to make sure your team retains the information! You can get the information two ways – through our eBook, or through our video.

Troubleshooting the Drop

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  • Workforce Management

  • Signal Leakage Testing

  • Upstream/Downstream Monitoring

  • Set Top Box Testing/ Troubleshooting

  • Node Setup

  • Critical Facilities Management

  • Power Supply Testing/Maintenance

  • Outage Prevention/Mitigation

  • Checklist DOCSIS Modem Troubleshooting

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