Cox Offers Subs 24/7 IT Support

Cox Communications has launched 24/7 IT support across its footprint. The MSO's Cox Tech Solutions is a fee-based technical support service designed to provide real-time diagnosis and resolution for:

  • PC crashes

  • Home networking

  • Virus/spyware infections

  • Installation/configuration or questions about new applications and software

  • Attaching new components to the computer

  • Windows and Mac operating system and software error messages

Cox Tech Solutions is provided on a case-by-case basis or through a monthly subscription that provides 24/7 support for up to four PCs. Cox also plans to expand the service later this year by launching additional subscription options for single PC, home networking and other connected devices.
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