The survey also indicated that the industry is lacking in both the techniques and processes to improve productivity. Half of respondents said their organization has not implemented a productivity initiative for field operations within the last 12 months. In addition, 48% of participants said that productivity metrics in their organization are either non-existent or need improvement.
The survey identified the top two productivity issues as eliminating repeat service calls and providing field staff with additional skills and training. Other issues that rated high in impacting productivity included the need for smarter field tools and platforms for technicians, better metrics and ways to track productivity for managers, and streamlining field operations' processes.