Speaking to an audience of 40 executives from cable operators and vendors, Britt and LaJoie explained how individual and corporate willingness to take risks can drive the development of new services and differentiate cable in the marketplace.
"It's important that we create a culture where people are not afraid to act," said Britt. "If someone thinks something through and takes action and it's the wrong course, they can still fix it if they recognize what they got wrong. We believe in encouraging our people to take chances."
"Our challenge is to disrupt ourselves," said LaJoie. "We can't let potential impact on one aspect of our business block change that is going to improve the business overall. As engineers, we want to come up with the perfect answer. If we're going to be disruptive, we need to be comfortable in coming up with solutions that are good enough for now, and that we can improve on later. We have to be willing to take risks."