RCN Deploys IBBS Diagnostics Platform

RCN has launched IBBS' Broadband Explorer (BBX) Diagnostics platform to support its customer care and technical operations. The system has been deployed into RCN's two major call centers giving customer care, tech ops and dispatch personnel streamlined tools and...

RCN has launched IBBS' Broadband Explorer (BBX) Diagnostics platform to support its customer care and technical operations. The system has been deployed into RCN's two major call centers giving customer care, tech ops and dispatch personnel streamlined tools and deeper insight into network operations.

RCN completed its transition to IBBS BBX in June in coordination with the IBBS engineering team. The companies worked collaboratively to test and deploy the platform.
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