JD Power: U-verse, DirecTV Tops in Satisfaction

According to the J.D. Power and Associates "2011 U.S. Residential Television Service Satisfaction Study," AT&T U-verse and DirecTV came out on top in terms of customer satisfaction. The satisfaction ratings were based on programming, performance and reliabil...

According to the J.D. Power and Associates "2011 U.S. Residential Television Service Satisfaction Study," AT&T U-verse and DirecTV came out on top in terms of customer satisfaction. The satisfaction ratings were based on programming, performance and reliability, customer service, cost of service, billing, and offerings and promotions.

DirecTV led in the East Region, followed by Verizon FiOS and Dish Network. In the South Region, AT&T U-verse led, followed by Bright House Networks and Verizon FiOS. In the North Central Region, U-verse led, followed by WOW! And DirecTV. In the West Region, U-verse led, followed by FiOS and DirecTV.

The study is based on responses from 23,880 customers nationwide.
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