According to the J.D. Power and Associates
"2011 U.S. Residential Telephone Customer Satisfaction Study," Bright House Networks
, Cox Communications
each ranked highest in residential telephone customer satisfaction in their respective regions. The study measured customer satisfaction with both local and long distance telephone service in four regions throughout the United States. Five factors were examined to determine overall satisfaction: performance and reliability; cost of service; billing; offerings and promotions; and customer service.
In the East Region, Cox ranked highest, followed by Optimum Voice by Cablevision
. Bright House Networks ranked highest in the South region, followed by Cox. WideOpenWest (WOW!) led the North Central Region, followed by Cincinnati Bell
. Cox led the West Region, followed by CenturyLink
and Xfinity by Comcast
The study was based on responses from 20,761 customers nationwide who receive their local and long distance telephone service from one provider.