Geek Squad Redux: Comcast Tackles Subs' Tech Support

Comcast announced the launch of a 24/7 technical support and equipment protection program for the growing number of home electronics devices -- such as laptops, home networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets -- that people are...

Comcast announced the launch of a 24/7 technical support and equipment protection program for the growing number of home electronics devices -- such as laptops, home networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets -- that people are connecting to Comcast's services. Called Xfinity Signature Support, the service offers customers a single source for troubleshooting and support for their computers, home networks and many other devices.

The new offering is intended to enable customers to select an enhanced level of technical support with monthly subscription plans and one-time support options and is offered in addition to the 24/7 support Comcast already provides for its video, high-speed Internet and phone services.

Comcast is initially launching Xfinity Signature Support in the Twin Cities, Atlanta and Chattanooga, TN, markets, with plans to make it available in the remainder of the company's markets in 2011.
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