It's integrated with NDS set-top software and is designed to reduce support calls, call duration and truck rolls through intelligent business logic and methodologies. It is linked with CPE-side software and extends the standard TR-069 parameters allowing improved identification of a wide range of performance, security and connectivity issues. Once identified, problems can be remotely resolved through predefined processes.
Panorama's multi-layered view methodology is designed for end-to-end problem-solving tools for fault discovery, analysis and resolution. It includes a full network map view that allows the service provider to zoom in on a single device, cross-device analysis, and lets CSRs filter views by services (telephony, DVR, Internet). It also offers out-of-the-box connectivity with other devices beyond the residential gateway and the set-top box, including cameras, mobile phones and tablets.