Adtran’s software-as-a-service (SaaS) platform Mosaic One reached a significant milestone as the company added over 300 new broadband customers in under 18 months.
Mosaic One optimizes network operations using advanced AI-driven algorithms to anticipate and resolve issues before they impact performance. Its three dedicated portals--Care, Operate and Promote–enable service providers to manage complex deployments, reduce costs and deliver superior services to their subscribers.
Douglas Fast Net (DFN) is one customer who sees the benefits of Mosaic One. As a Douglas Electric Cooperative (DEC) subsidiary, DFN focuses on providing broadband to rural and urban areas from the Oregon coast to the cascades.
“DFN’s partnership with Adtran and Mosaic One delivers real-time data and insights for our network and customer service teams, allowing us to care for our customers and fiber network proactively and efficiently,” said Todd Way, CEO of DFN. “The Mosaic Marketing Center has also been a considerable time and cost saver for DFN.”
He added, “Our marketing manager can quickly execute and customize community-centered campaigns with the click of a few buttons.”
Also, Mosaic One is vendor- and technology-neutral, providing an all-encompassing monitoring solution for FTTH, DOCSIS, DSL and fixed wireless networks across multiple vendors. Offering predictive insights, real-time monitoring and an intuitive user interface, it provides new opportunities and alleviates the workload for support teams, network engineers and marketers.
The platform has also recently been enhanced with several new features and capabilities, including Intellifi®, Adtran’s cloud-managed Wi-Fi solution. This gives service providers unprecedented control over the home Wi-Fi experience, maximizing customer satisfaction, loyalty and spending.
Another key feature is the newly introduced Mosaic Marketing Center, which offers professionally produced promotional materials, including videos, animated explainers, and local stock photography to amplify campaigns. It features an instant customization tool, enabling swift branding and deployment of content, ensuring service providers can quickly tailor and launch their marketing initiatives. Also integrated into the platform is the Fiber Gaming Network, a fully managed turnkey solution for esports management, presenting fresh avenues for revenue growth.
“We often talk about how it empowers service providers to maximize the value of fiber networks,” said Robert Conger, GM of software platforms at Adtran. “But Mosaic One’s success is also because it gives customers what they need — a service with no hidden fees and no additional charges post-deployment. Many of our new customers came to us drained by the intricate licensing and perplexing invoicing their prior vendors used. Instead, what you get with Mosaic One is one invoice, one service, one straightforward way to manage your entire network.”