In April, Breezeline, formerly Atlantic Broadband, rebranded the cable systems it acquired last September from WideOpenWest, Inc. (WOW!) in Cleveland and Columbus, Ohio. The systems, which have been operating as WOW! since last September, will become Breezeline starting this month.
Earlier this year, Atlantic Broadband rebranded as Breezeline to better reflect its expanding service footprint and product offerings, as well as its commitment to customer experience.
Since the September acquisition from WOW!, Breezeline reports it has been investing in its network in Ohio to deliver superior internet performance and to prepare the way for the launch of enhanced internet, TV and voice services for homes and businesses.
In the service transition, customers will switch websites from wowway.com to breezeline.com, where they can view product information, channel lineups, FAQs and other account information.
In the meantime, the company says it is focused on minimizing changes to ensure a smooth transition for customers. Customer bills and account numbers will change to Breezeline in May, but rates are not affected. Customer emails and account credentials will transition to Breezeline beginning in May.
Meanwhile, channel lineups and popular video apps like Netflix will remain unchanged in the service tranistion, and customers will have access to their saved DVR recordings. Voice Customers will retain their existing phone numbers.
While changes will not be effective until May 9, residential and business customers are being informed now of the transition through messages in their billing statements, via letter and via email messages.
Frank van der Post, president of Breezeline, commented, "We will work to provide an easy transition for our customers as we integrate operations in the short term and, in the months ahead, we look forward to introducing product and service enhancements that will ensure a great experience for our customers in Ohio."
