TWC to Credit Subs for Sandy-Related Outages

Nov. 9, 2012
In response to the sustained, widespread impact of Hurricane Sandy on the greater New York City area, Time Warner Cable (NYSE:TWC) will automatically credit many local residential and business customers whose services were interrupted.As service is restored, TWC will automatically apply credits for residential customers' TV, Internet and Home phone services (including applicable equipment) and for business customers' Business Class services in areas where the vast majority of customers experienced an extended outage. This credit will automatically appear on customers' statements, labeled "Hurricane Sandy Credit." The MSO will also waive any fees or penalties for equipment - such as set-top boxes and cable modems - that was lost, damaged or destroyed as a result of the storm.