Comcast Business (NASDAQ:CMCSA) plans to demonstrate a range of enhancements to its voice solutions portfolio at the Enterprise Connect show this week in Orlando, FL.
The business services upgrades include recently introduced productivity tools, VoiceEdge for Skype for Business and VoiceEdge for Google Chrome. The integrations are designed to integrate with Business VoiceEdge, a hosted PBX solution, by enabling convenience features such as click-to-call and call transfer from a computer.
The MSO has also upgraded its Business VoiceEdge portal and Business VoiceEdge mobile application with self-service functionality and improved mobile communication.
"Key elements of integrated communications are speed and ease of use, and by giving people the ability to quickly make or receive calls from Skype for Business and Google Chrome, our customers can be more responsive and operate more efficiently," said John Guillaume, vice president of product management at Comcast Business. "These tools are a great example of the continuing evolution of Business VoiceEdge and are a strong addition to our portfolio of voice solutions."
VoiceEdge for Skype For Business is designed to connect Business VoiceEdge to your Skype for Business account using a free desktop application. Using click-to-dial, customers can initiate phone calls directly from a Skype for Business contact or within a message window using a Business Voice Edge-enabled device. During a call, customers can utilize a variety of features, such as placing a call on hold, call transfer, call resume, moving a call to a new device, or placing their phone on "do not disturb."
VoiceEdge for Google Chrome is designed to let users make phone calls directly from the Google Chrome browser using Business VoiceEdge. Users can make or answer a call directly from an email message, calendar event, contact or website. Users can also transfer an active call to a different phone number or move a call to a new device, as well as hold or end a call.
At Enterprise Connect 2017, Comcast Business will also showcase its Managed Voice solutions, which offer basic features required for smaller locations that are similar to features used at headquarters or larger offices.