Comcast Goes In-House in More Ways than One

According to a post on Comcast's (NASDAQ:CMCSA) blog site, the MSO has gone in-house to develop its new Network Scout, which reaches out to installed set-tops and modems in customers' homes as an end-of-line performance checkpoint in the network.

The Scout tool, developed by Comcast OSS personnel, uses a combination of mathematics and end-of-line performance checkpoints to identify locations of signal impairments, both in the home and in the network. It proactively analyzes millions of data points every day. When a disruption is detected, Scout finds it and helps Comcast dispatch a technician to the exact location, ideally before the problem impacts customers.
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