"We have been listening to the discussion taking place and determined that we want to hear directly from our own customers before we roll out any kind of program," said Peter Bissonnette, president of Shaw, in a statement. "Wherever we end up needs to work first and foremost for our customers."
Shaw will conduct customer discussion sessions in all its serving regions in addition to creating opportunities to contribute feedback online. Customers will be invited to share their ideas with senior Shaw leaders who will participate in the sessions throughout February and March. Until the customer consultation has taken place, Shaw will not implement usage-based Internet billing.