4 Diamonds
The Incognito Digital Home Experience Solution is a vendor-neutral software that leverages TR-069 and SNMP protocols to enable remote device management, including for legacy non-TR-069 devices. It enables network engineers to pinpoint and proactively resolve access or home network technical issues before service quality is impacted. For customer care teams, Incognito provides configurable automated troubleshooting flows to automate processes such as device reboots, firmware updates or device interference resolution. The solution is proven to reduce average call handle time for technical issues, improve first call resolution rates to help avoid escalation, and can eliminate up to 25% of truck rolls.