Grupo Gtd, a Chilean-based service provider with customers across South America, has expanded its professional services relationship with Netcracker Technology. Following the launch of Netcracker's BSS/OSS suite across its business lines, Grupo Gtd has signed a multi-year agreement to use Netcracker's support services for SLA management, problem lifecycle management and resolution, quality assurance, and testing.
Grupo Gtd is leveraging Netcracker's back office solution as part of its B2B transformation program, which is focused on introducing new enterprise services, digitalizing the customer journey and experience, and automating ordering and fulfillment processes. The Netcracker BSS/OSS suite is being used to improve business operations across Gtd Teleductos, the national B2B arm of the company; Gtd Manquehue, which serves residential and business customers in Santiago, Chile; and Telefonica del Sur, which delivers residential and business services across southern Chile.
Grupo Gtd will use a range of Netcracker's services, including its Billing Operations, Order Processing Management, System User Consultancy, SLA Management & Reporting, Problem Lifecycle Management, Incident Management, Solution Problem Management, Solution Release Management and QA & Testing services.
"Our strategic partnership with Netcracker is enabling us to capitalize on the short- and long-term opportunities brought about by our B2B transformation," said Carlos Longeri, CFO at Grupo Gtd. "In parallel, Netcracker's services will maximize the performance of its full-stack solution and will allow us to deploy new digital capabilities."
"We value our long-term, strategic relationship with Grupo Gtd. After successful deployment of our full stack BSS/OSS solution, we are excited to continue working with the operator on their digital business transformation journey," said Fabio Gatto, general manager of LATAM at Netcracker. "We look forward to our continued partnership with Grupo Gtd to help the operator drive critical process optimization and deliver an exceptional customer experience."