Netcracker upgrading Vast Broadband's back office

Netcracker has been selected by Vast Broadband to deliver a BSS and OSS upgrade program to enable the cable and Internet service provider ISP) to improve its customer ...

Puzzle Pieces

Netcracker has been selected by Vast Broadband to deliver a BSS and OSS upgrade program to enable the cable and Internet service provider ISP) to improve its customer experience, introduce new services, and to consolidate its BSS and OSS platforms to reduce total cost of ownership. Netcracker's professional services team will help Vast execute a BSS/OSS transformation initiative in an extended multiyear managed agreement.

The program is intended to automate Vast's end-to-end fulfillment processes and to reduce operational costs by migrating subscribers and consolidating multiple BSS and OSS systems gained via acquisition onto Vast's hosted Netcracker BSS and OSS solution.

Netcracker's solution will provide the backbone for Vast's customer experience, managing and automating billing, inventory, service fulfillment and product management. Netcracker will centralize many of Vast's core business capabilities onto a single, common platform. Netcracker will implement enhanced agent desktop capabilities to reduce training costs and effort while minimizing call handling time, add additional network integration components, and deliver API-based integration with Vast's CRM layer to automate end to end processes.

"We are pleased to continue delivering powerful business capabilities and innovations to Vast Broadband that will help this competitive, multi-service operator to continue to execute on its aggressive growth strategy for the long term," said Rohit Aggarwal, general manager, North America, at Netcracker.

"This new extended agreement comes as a direct result of Netcracker proving its value as a key strategic partner as we continue to grow organically and by acquisition, deliver more advanced services, improve our customer experience and reduce our operational costs," said Larry Eby, COO at Vast Broadband.

Vast Broadband, headquartered in Sikeston, MO, provides Internet, video, home automation/security and voice services to more than 58,000 residential and business customers in South Dakota and southwestern Minnesota. Vast Broadband recently purchased NTS Communications, a regional broadband fiber company offering Internet, video, and voice services to more than 20,000 residential and business customers in Texas and Louisiana.        

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